L3NODE // L3ASSIST
Expert technical support, exactly when you need it.
Flexible access to specialist skills without long-term commitment. L3Assist is Luminor3's on-demand support service - providing direct access to skilled consultants, engineers and technical specialists whenever you need them.
What is L3Assist?
Modern IT environments require immediate access to expertise. Whether you're planning infrastructure changes, troubleshooting complex issues, implementing upgrades, or seeking guidance from experienced consultants, waiting days or weeks for specialist resources can introduce unnecessary risk and delay.
L3Assist is Luminor3's flexible on-demand support service, providing direct access to highly skilled consultants, engineers and technical specialists whenever you need them. Designed to complement internal IT teams, MSPs and technology partners, it delivers rapid access to expertise across networking, wireless, security, infrastructure and digital workplace technologies - without lengthy procurement processes or extended lead times.
Services include
- Technical support
- Infrastructure troubleshooting
- Remote assistance
- Moves, Adds and Changes (MAC)
- Onsite engineering services
- Technical consultancy
- Design reviews
- Security reviews
- Change planning
- Technology optimisation
- Infrastructure health checks
The service provides access to the skills you need, precisely when you need them.
Our L3Assist Services
Services include
Technical Support On Demand
Resolve issues quickly and efficiently.
Services include
- Telephone support
- Remote troubleshooting
- Technical diagnostics
- Performance optimisation
- Infrastructure support
- Root cause analysis
- Technology guidance
- Escalation assistance
Organisations gain immediate access to expertise without needing specialist skills permanently in-house.
Remote Moves, Adds & Changes (MAC)
Implement infrastructure changes safely and efficiently.
Services include
- Configuration changes
- User and service additions
- Network modifications
- Wireless optimisation
- Policy updates
- Infrastructure adjustments
- Change validation
- Documentation updates
Our specialists help organisations accelerate change whilst reducing operational risk.
Onsite Engineering & Consultancy
Experienced onsite resources when remote isn't enough.
Services include
- Site visits
- Infrastructure reviews
- Project support
- Engineering assistance
- Technology deployment
- Migration support
- Troubleshooting services
- Operational assessments
Field resources are backed by Luminor3's wider engineering, project and service delivery teams.
Technical Design & Architecture Reviews
Validate planned solutions before implementation.
Services include
- Infrastructure reviews
- Solution validation
- Technical design reviews
- Security notice reviews
- Best practice assessments
- Technology recommendations
- Capacity reviews
- Risk identification
Our consultants help ensure solutions are fit for purpose, scalable and aligned with business objectives.
Security & Posture Assessments
Understand your current infrastructure and security position.
Services include
- Wired infrastructure reviews
- Wireless security reviews
- Security posture assessments
- Risk identification
- Technical audits
- Security recommendations
- Remediation planning
- Findings reporting
These services help organisations proactively identify and address operational and security risks.
Why L3Assist
Why choose L3Assist?
Direct access to expertise
Gain access to experienced consultants, architects and engineers without the delays of traditional consultancy engagements.
Use skills when you need them
Consume technical expertise on demand, only when required, reducing operational costs whilst increasing flexibility.
Reduced operational risk
Changes, upgrades and deployments are reviewed, planned and supported by experienced professionals, minimising risk and avoiding service disruption.
Cost-effective resource access
Avoid the cost of maintaining specialist skills internally whilst retaining immediate access to expertise when needed.
Flexible consumption model
A simple credit-based approach allows organisations to consume services according to demand and operational priorities.
Annual peace of mind
Flexible service packages provide ongoing access to technical support, consultancy, engineering services and specialist expertise.
Service Packages
Service packages
L3Assist is available through a range of service options designed to align with business requirements.
Essential
- 12 Hours Remote Support
- 12 Service Credits
Business
- 24 Hours Remote Support
- 28 Service Credits
Enterprise
- 48 Hours Remote Support
- 60 Service Credits
Plus+
- SLA-Based Remote Support
- SLA-Based Onsite Engineering Services
How Service Credits Work
How service credits work
Our simple credit model provides flexibility across a range of services. Examples include:
| Service | Credit Usage |
|---|---|
| 1 Hour Technical Support | 1 Credit |
| Remote MAC Activity | 1 Credit |
| 4-Hour Engineer Response | 3 Credits |
| Planned Engineer Day | 3 Credits |
| Onsite Consultant Day | 7 Credits |
| Wireless Security Audit | 14 Credits |
Technologies
Technologies we support
L3Assist provides access to expertise across a wide range of technologies, including:
Typical Engagements
Typical L3Assist engagements
Organisations commonly utilise L3Assist for:
These services can be delivered remotely, onsite, or through a blended engagement model.
Audience
Who is L3Assist for?
L3Assist is ideal for:
The service is designed to provide immediate access to specialist skills without increasing internal headcount or introducing long-term support commitments.
Benefits
The benefits of L3Assist
Organisations use L3Assist to:
Speak to an L3Assist specialist.
Whether you need help with troubleshooting, technology upgrades, wireless optimisation, security reviews, infrastructure changes or strategic planning, L3Assist gives you rapid access to the expertise you need.
Our consultants and engineers become an extension of your team, providing practical guidance, hands-on support and specialist knowledge whenever it matters most.
Contact Luminor3 today to discuss how L3Assist can support your team and your technology estate.